At Fexlin, we understand that plans can change, and you may need to cancel an order. Our goal is to make the cancellation process as smooth and straightforward as possible. Below is our clear and fair cancellation policy to guide you through the process.
How to Cancel an Order
If you need to cancel an order, please email our customer service team at [email protected] as soon as possible. Be sure to include your order number and the reason for cancellation in your email. Since we process and ship orders quickly, it’s important to contact us promptly.
Cancellation Before Shipping
You can cancel your order at any time before it has been shipped. We will refund your payment in full to the original payment method used at the time of purchase. Refunds are typically processed within 5-12 business days, depending on your bank or credit card company.
Cancellation After Shipping
If your order has already been shipped, you will need to return the item(s) for a refund. Please refer to our return policy for details on how to initiate a return. Note that shipping costs are non-refundable, and customers are responsible for the cost of return shipping.
Refusing Delivery
If you no longer want the items in your order and it has already been shipped, you may refuse delivery when it arrives. The package will be returned to us, and we will process a refund minus any shipping costs and a restocking fee of 10% of the product price.
Order Cancellations by Fexlin
In some cases, we may need to cancel an order due to stock availability or other unforeseen circumstances. If this occurs, we will notify you as soon as possible and issue a full refund to the original payment method used at the time of purchase.
Contact Us
At Fexlin, we want our customers to be fully satisfied with their shopping experience. If you have any questions or concerns about our cancellation policy, please contact us at [email protected]. We are always here to assist you and ensure a positive shopping experience with us.