Frequently Asked Questions

ORDERING

1. How do I place an order?
   To place an order, simply browse our website and select the items you wish to purchase. Choose your preferred size and quantity, then click “Add to Cart.” Proceed to checkout, where you can enter your shipping and payment information to complete your purchase.
2. Can I change or cancel my order?
   If you need to make changes or cancel your order, please contact our customer service team as soon as possible. We will do our best to assist you before your order is shipped.
3. Do I need to create an account to place an order?
   No, you can place an order as a guest. However, creating an account allows you to track your order and view your purchase history.

SHIPPING

1. Where do you ship?
   We ship worldwide from our warehouse in the USA.
2. How long does shipping take?
   Shipping times vary based on your location. For customers in the USA, shipping typically takes 4-5 business days. For international customers, shipping may take 15-20 business days.
3. Can I track my order?
   Yes, you can track your order by logging into your account and checking the order status. Additionally, you will receive a tracking number via email once your order has been shipped.

RETURN & REFUND

1. What is your return policy?
   We offer a 35-day return policy. If you’re not satisfied with your purchase, you can return it for a full refund or exchange.
2. How do I initiate a return?
   To initiate a return, please contact our customer service team to receive a return authorization number. You can then return the item using a trackable shipping method.
3. How long does it take to receive a refund?
   Refunds are typically processed within 5-12 business days after we receive the returned item.

CANCELLATION

1. Can I cancel my order?
   Yes, you can cancel your order as long as it has not been shipped. Please contact our customer service team as soon as possible to request a cancellation.
2. Can I cancel part of my order?
   Unfortunately, we cannot cancel part of an order. If you need to cancel an order, please cancel the entire order and place a new one with the desired items.

PAYMENT

1. What payment methods do you accept?
   We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card, and PayPal.
2. Is my payment information secure?
   Yes, we use secure encryption technology to protect your payment information.
3. Do you offer discounts or coupons?
   We occasionally offer discounts or coupons to our customers. Sign up for our email newsletter to stay updated on current promotions. Please note that discounts cannot be applied retroactively to orders that have already been placed.
4. Will I be charged sales tax?
   Sales tax will be applied to orders shipped within the state of [insert state]. Orders shipped outside of this state will not be charged sales tax.