Thank you for choosing Fexlin! We are thrilled to provide you with high-quality products and exceptional customer service. Below is our updated Shipping Policy.
Shipping Information
We proudly offer worldwide shipping from our USA-based facility. Orders are processed Monday through Friday, requiring 1-3 business days to prepare for shipment. Please find our shipping times and fees detailed below:
- USA:
We offer free shipping on all orders within the United States. Orders typically arrive within 4-5 business days after being shipped. - Worldwide:
We charge a flat rate of $11.95 for shipping to all countries outside of the United States. Orders generally arrive within 15-20 business days after being shipped.
Processing Times:
Orders placed after 6:00 PM will be processed the following business day. Please note that we do not process or ship orders on weekends or holidays.
Returns and Refunds
Your satisfaction is our priority, and we stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return it within 35 days of the delivery date for a full refund. To be eligible for a return, your item(s) must be unused, in the same condition as when you received it, and in the original packaging.
To Initiate a Return:
Please email us at [email protected]. We will provide you with the return address and further instructions.
Refund Process:
Once we receive and inspect your returned item(s), we will notify you of the refund status. If your return is approved, a refund will be initiated to your original method of payment. Please allow 5-12 business days for the refund to be processed, depending on your payment method.
Please Note:
- Return shipping costs are the responsibility of the customer.
- We are not responsible for any lost or damaged items during the return shipping process.
If you have any questions about our Shipping Policy or need assistance with a return, please contact us at [email protected]. We are here to ensure that your shopping experience with Fexlin is exceptional.